Delivering Public Value through e-Government

Overview of e-Government?

  • Introduction
  • Definitions of e-Government
  • Value and Impact of e-Government
  • Access to and the Delivery of Public Services and Information
  • Transparency and Strengthening Democracy
  • Online Engagement and Participation
  • Productivity of businesses, citizens, and employees
  • Efficiency in the design and delivery of government services, internal and external
  • Broader Economic and Societal Outcomes

E-Government Phases, Frameworks, and Services

  • Introduction
  • The Evolutionary Phases of E-Government

Phase 1: Presence – government information is published online

  • o Types of e-Government Websites
  • o National Entry Points: Gateways or Portals
  • o Citizen- or Business-Centric Portals
  • o Ministry-level Websites
  • o Provincial, Local, and Municipal Websites and Portals

Phase 2: Interaction – users can interact with public officials and organizations
Phase 3: Transaction – citizens and businesses can complete and secure entire tasks online

  • Examples of e-Government Services and Applications

Phase 4: Integration and Transformation – user-centered experience, multiple agency connections

  •  E-Participation
  • o E-Consultation
  • o e-Decision-making
  • o Relationships Orientation

Exemplary E-Government Sites and Case Studies


Governance and Implementation of e-Government

Governance of e-Government

  • Introduction
  • Defining Governance
  • Leadership and Coordinating Bodies
  • Establishing the evidence base
  • Stakeholder Engagement
  • National and Master Strategies and Plans
  • Business Model and Enterprise Architecture, Policies, and Standards
  • Funding the Strategy and Projects and ongoing Operations – Investment Management
  • Understanding Costs and Benefits
  • Identifying Benefits
  • Financing
  • Donor Support
  • Private Sector Relationships
  • Models of Public-Private Partnerships(PPP)
  • Important Considerations for PPPs and Other Contracts
  • Policy and Regulatory Environment for PPPs and Service Contracts
  • Accountability, Roles and Responsibilities

Designing and Implementing e-Government Projects

  • Project Governance
  • Managing Responsibilities
  • Design and Reengineer First
  • Change Management
  • The problem
  • Investing in Change Management Skills and Actions
  • Training and Development of Government Leaders and Civil Servants
  • Awareness, Promotion, and Education of Customers
  • Theme III: Enabling Successful e-Government


E-Government and IT Security: Accessing a Trusted, Connected, and Secure Environment

  • The Broader Context of Telecom and other ICT Policy
  • Laws and Policies enabling e-Government Services
  • Electronic Documents
  • Electronic Signatures
  • Authentication
  • A Note of Caution on Public Key Infrastructure
  • Digital or Electronic Identity (ID)
  • Laws on Access to Government Information
  • Laws and Policies on Privacy and Data Protection
  • Implementing Privacy
  • Information Security
  • Developing a National Cyber-Security Strategy
  • Data, Records, and Content Management
  • Meta-Data
  • Permanent Availability and Preservation
  • Interoperability
  • e-Government Interoperability Frameworks (e-GIFs)
  • Standards enable Interoperability
  • Open Standards
  • Proprietary vs Open Source Software (OSS)

 Challenges – closing the Digital Divide and ensuring social inclusion

  • The Digital Divide: A Policy Challenge
  • Ensuring Access through Infrastructure Development
  • Wireless Solutions to the “Last Mile” Problem
  • Creating Public Access Points
  • Ensuring (e)-Literacy
  • Addressing Language Localization and advancing Culture Development
  • Enabling Access for People with Disabilities
  • Overcoming Gender Bias